Managed IT Support Service
We act as your single-source, trusted IT partner, seamlessly integrating with your team and systems.Support for the Modern Workplace
The modern workplace has evolved, organisations are now adopting innovative technologies and cloud solutions to enable flexibility into the way they work. At Tekwald, we believe that businesses striving to meet the demands of a modern workplace need a modern Managed IT Service behind them, providing users with the support they need, wherever they are. With the rise in cybersecurity attacks on employees working from home or on the road our Managed IT Support gives you the confidence to embrace the Modern Workplace.
Our Managed IT Service begins with the user in mind. Our service includes proactive monitoring, cyber security solution, patch management, and SLA measured technical support for your desktop and laptop users.
MANAGED IT SUPPORT PLANS
We understand that every business is unique, with varying needs and budgets. We have created a tiered per user pricing model, designed to offer flexibility, transparency, and value to our clients with no hidden or unexpected charges. Our plans are tailored to accommodate the specific needs of SMEs.
CORE
It is best suited for startups and smaller companies with between 1 and 9 users just starting their digital journey.
✓ Remote Monitoring & Management
✓ Remote Support – Unlimited
✓ Endpoint Security (Anti-Virus)
✓ Web Filtering
✓ Microsoft 365 Support & Management
✓ Microsoft 365 Cloud Backup
✓ Quarterly Business Reviews
✓ Vendor & Warranty Management
☓ On-Site Support
☓ Network & Firewall Management
☓ Email Security
☓ Hard Drive Encryption
☓ New Employee onboarding
☓ Project Work
PRO
Tailored for growing companies looking to optimize their IT infrastructure with between 10 and 20 users.
✓ Remote Monitoring & Management
✓ Remote Support – Unlimited
✓ Endpoint Security (Anti-Virus)
✓ Web Filtering
✓ Microsoft 365 Support & Management
✓ Microsoft 365 Cloud Backup
✓ Quarterly Business Reviews
✓ Vendor & Warranty Management
✓ On-Site Support – Limited 8 Hr/month
✓ Network & Firewall Management
✓ Email Security
✓ Hard Drive Encryption
☓ New Employee onboarding
☓ Project Work
ULTRA
Designed for to meet the demands of high-growth businesses with sophisticated technology needs.
✓ Remote Monitoring & Management
✓ Remote Support – Unlimited
✓ Endpoint Security (Anti-Virus)
✓ Web Filtering
✓ Microsoft 365 Support & Management
✓ Microsoft 365 Cloud Backup
✓ Quarterly Business Reviews
✓ Vendor & Warranty Management
✓ On-Site Support – Unlimited
✓ Network & Firewall Management
✓ Email Security
✓ Hard Drive Encryption
✓ New Employee onboarding
☓ Project Work
WE TAILOR OUR APPROACH
If none of our standard monthly packages align perfectly with your needs, we offer the flexibility to create a customized service package tailored to your specific requirements. Whether you need a unique combination of services, different levels of support, or specialised solutions, our team will work closely with you to assess your needs and develop a bespoke solution designed to meets your business objectives. We understand that every business is unique, and we are committed to providing a personalised approach that ensures you receive the exact level of IT support and service you need to thrive. Contact us today to start building your custom solution.
Included in all our packages:
PROACTIVE MONITORING
Tekwald will as part of the proactive monitor all managed desktops, laptops and servers ensure that critical, security and essential patches from main vendors are applied automatically and with least disruption to business function.
WORKSTATIONS MANAGEMENT
Tekwald will support all laptops, desktops and portable devices no older than 5 years, and will in cases where manufacturer’s warranty is available assist in the warranty RMA process with the relevant suppliers. Tekwald will only support the latest Microsoft and Mac operating systems as supported and defined by Microsoft and Apple.
SLA RESPONSE TIMES
Tekwald will provide customers with multiple ways of logging incidents and service requests. Only service requests received via the following mediums will be attended and tracked: E-mail to relevant support desk, Tekwald client support portal and calls to the Tekwald support line.
REMOTE & ON-SITE SUPPORT
Tekwald will endeavour to resolve all requests remotely, in the instances where issues or requests are unable to be resolved remotely, an on-site appointment will be scheduled.
MICROSOFT 365 SUPPORT
Tekwald will ensure that the customer’s Microsoft subscription meets a compliance and security standards as defined in the initial engagement session. Migrations to and from MS365 will be costed separately.
QUARTERLY SLA REVIEW
Tekwald will facilitate a quarterly engagement session with the customer to discuss last quarters SLA metrics and advise on any technical improvements and service offerings that might be available to improve customer experience or services.
BENEFITS OF OUR MANAGED IT SERVICES
Attempting to manage IT in-house often leads to frustration and inefficiency. Outsourcing your IT support needs to experts allows you to focus on core business functions while ensuring seamless service delivery and technological innovation. It allows your business to benefit from:
Proactive Maintenance
Our team will monitor your systems and identify potential problems before they become critical issues.
Expertise
We have a team of experienced IT professionals with specialised skills and knowledge to handle complex IT issues.
Improved Security
We offer improved security by implementing the latest security measures to protect client data and systems.
Scalability
We provide IT support services as needed, so your organisation can scale their IT resources as its needs change.
Predictable Costs
Cost-effective access to enterprise-level support. Our pricing is designed to be as clear as possible and we never surprise you with hidden fees.
Access to Latest Technology
Working with our partners, we have access to the latest technology and can provide you with the best solutions to meet your IT needs.
Unlock Seamless IT Solutions with a Free Consultation
Discover how Tekwald can transform your business. Schedule a free consultation today and let our experts tailor IT solutions to your needs. Experience enhanced productivity, security, and peace of mind—no strings attached!